1. General
The website 3dmonkeys.co.il and the platform app.3dmonkeys.co.il (the "Site") are operated by 3D Monkeys, owned by Vazgen Balasanov, a VAT-exempt business (osek patur), 2/8 Tsvi Herman Shapira St., Rishon LeZion, phone 052-229-9749, email 3d.monkeys.studio@gmail.com (the "Business").
By using the Site, ordering a service or making a payment you agree to these terms. If you do not agree, please do not use the Site.
2. Age limit and purchase conditions
Purchases on the Site are allowed only to persons aged 18 or over holding a valid card or other payment method in their own name, or to a company through its authorised representative. The Business may refuse an order made in breach of these conditions.
3. Services and prices
The Site sells subscriptions to 3D Monkeys Platform — online software that calculates cost, machine time, part layout (nesting) and quotes for 3D printing. The price is ₪400 per month, including 60 usage units (🍌) of the AI assistant. Extra units can be bought on the balance page of the platform.
All prices are in new Israeli shekels. The Business is VAT-exempt, so no VAT is added. The Business may change prices; a change does not apply to a period already paid.
4. Payment
Payment is made on a secure page of the payment company Grow by card, Bit, Google Pay or Apple Pay. Card details are entered directly on the payment page and are not stored by the Business. After payment the customer receives a receipt by email. Bank transfer is possible by prior arrangement.
5. Delivery policy
Platform subscription: access opens immediately once the payment is approved on the Site; for a bank transfer — within one business day after the money arrives. The subscription runs for one month from the payment date. The service is provided online; there is no physical delivery.
6. Cancellation and refunds
Cancellation is made in accordance with the Israeli Consumer Protection Law, 5741-1981, and its regulations. An order may be cancelled by written notice by email to 3d.monkeys.studio@gmail.com or WhatsApp 052-229-9749 within 14 days of the transaction. Please state your full name, phone and receipt number.
On such cancellation the amount paid is refunded less a cancellation fee of 5% of the price or ₪100, whichever is lower, and less the value of the service already provided. The refund is made within 14 days of receiving the notice, to the same payment method.
The subscription may be cancelled at any time; it will not renew and access continues until the end of the paid period. On cancellation within 14 days of payment the unused proportional part is refunded, less the cancellation fee and the value of usage units (🍌) already used. Used units are not refundable.
7. Liability
The platform is a calculation and planning tool only: it calculates cost and time and proposes a geometric layout of parts in the build chamber according to the machine manufacturer's recommendations or the user's settings. The platform does not print, does not control machines or the printing process, and is not responsible for print quality or results, machine faults, material waste or damage to parts. Checking files, parameters and the layout before printing is the user's sole responsibility.
Calculations, estimates and quotes produced by the platform and its AI assistant are an aid only, based on the data entered by the user, and are not professional advice. The user alone is responsible for business decisions and for prices offered to their customers. The Business is not liable for indirect or consequential damage, and its liability is in any case limited to the amount paid for the relevant service.
8. Privacy policy
We collect only what is needed to provide the service: name, phone, email, business details, uploaded model files and platform usage data. The data is used only to operate the Site, fulfil orders, issue receipts and contact the customer. We do not sell or pass it to third parties, except providers needed for the service: Grow and morning (payments and receipts), Google Cloud and Netlify (hosting), Anthropic (processing requests to the AI assistant), Google Analytics (anonymous statistics), or where required by law.
The data is stored on secure servers, connections are encrypted (HTTPS) and access is restricted. Model files, chats and calculation results are deleted automatically within 24 hours of the last activity. Card details are not stored by us. You may ask to view, correct or delete your data by writing to 3d.monkeys.studio@gmail.com. The Site uses cookies for operation and statistics.
9. Intellectual property and miscellaneous
All content of the Site and platform — texts, design, images and software — belongs to the Business and may not be copied or used commercially without written permission. Files and data uploaded by the customer remain the customer's property. These terms are governed by the laws of the State of Israel, and the competent courts of the Central District have exclusive jurisdiction.
10. Contact
3D Monkeys (Vazgen Balasanov) · 2/8 Tsvi Herman Shapira St., Rishon LeZion · phone and WhatsApp 052-229-9749 · email 3d.monkeys.studio@gmail.com